Troubleshooting suggestions when you cannot connect Copper to your WiFi
A Copper device can fail to connect to your Wi-Fi network for a few common reasons.
- Your Copper unit needs a 2.4 GHz network to connect. Ensure your phone is connected to a 2.4 GHz network for initial gateway onboarding.
- If your password is being auto-filled, try typing it in manually. Auto-fill can add an extra space at the end of the password causing it to fail.
- If your network password has special characters, try removing them. The special character set accepted by different devices can vary.
- Make sure you have granted location permissions to Copper mobile.
- Ensure a 2.4 GHz WiFi network is entered in the WiFi name field. All WiFi routers have a 2.4 GHz band, but newer routers are often dual-band routers with 2.4 Ghz and 5 GHz bands.
- A 2.4 GHz network may have "2.4," or "24" appended to the end of the network name.
- A 5 GHz network may have "5g" or "5" appended to the end of the network name.
- If both your 2.4 GHz and 5 GHz have the same name and password, then you should be able to connect regardless of which WiFi band your smartphone uses.
- Ensure the Copper device is close enough to the WiFi router (your phone can connect to the desired network from where you want to plug in Copper).
If those initial tips do not help, please go to Copper mobile to create a ticket and send a screenshot showing the failure.