Frequently asked troubleshooting questions
There are a few questions that users commonly have when working with Copper. They are summarized below.
- How do I install Copper? (Android)
- How do I install Copper? (iOS)
- Copper cannot hear my meter.
- My meter is disconnected
- My Copper device is offline.
- Summary of connection issues.
- I just installed Copper but am not seeing any data.
- I'm not getting data.
- Copper will not connect to my WiFi.
- I'm in an apartment and cannot get my Copper connected.
- My One-Time-Password (OTP) isn't working.