1. Support Home
  2. Installing/Connecting Copper

Bluetooth Connection Failure

Troubleshooting steps when your Copper device fails to connect to Bluetooth

Copper uses its light to indicate its connection status.
  • Red is normal and indicates Copper is not connected to WiFi.
  • Blue is normal when Copper mobile on your phone connects to the Copper device via Bluetooth.
  • White indicates that your Copper device is connected and functioning correctly.


Lack of permissions is the main reason Copper mobile fails to find a Copper device.

  1. Make sure Bluetooth is enabled on your phone.
  2. Make sure you grant 'location' permissions when prompted in Copper mobile. On Android phones, Bluetooth permissions are grouped with location permissions. If you have not seen a request for location permission or accidentally answered no, you'll need to change this through your phone OS settings.

To check permissions on an Android:

  1. Swipe down twice.
  2. Tap the gear icon.
  3. Tap 'Apps & notifications'.
  4. Tap 'See all apps'.
  5. Swipe until you see 'Copper' and tap on it.
  6. Tap on 'Permissions' and make sure 'Location' is in the Allowed list.

HubSpot Video

To check permissions on an iPhone:

  1. Select Settings
  2. Select Privacy
  3. Select Location Services and confirm Copper has access
  4. Go back to Permissions
  5. Select Bluetooth
  6. Confirm Copper has Bluetooth access


HubSpot Video