Troubleshooting steps when your Copper device fails to connect to BluetoothCopper uses its light to indicate its connection status.
- Red is normal and indicates Copper is not connected to WiFi.
- Blue is normal when Copper mobile on your phone connects to the Copper device via Bluetooth.
- White indicates that your Copper device is connected and functioning correctly.
Lack of permissions is the main reason Copper mobile fails to find a Copper device.
- Make sure Bluetooth is enabled on your phone.
- Make sure you grant 'location' permissions when prompted in Copper mobile. On Android phones, Bluetooth permissions are grouped with location permissions. If you have not seen a request for location permission or accidentally answered no, you'll need to change this through your phone OS settings.
To check permissions on an Android:
- Swipe down twice.
- Tap the gear icon.
- Tap 'Apps & notifications'.
- Tap 'See all apps'.
- Swipe until you see 'Copper' and tap on it.
- Tap on 'Permissions' and make sure 'Location' is in the Allowed list.
To check permissions on an iPhone:
- Select Settings
- Select Privacy
- Select Location Services and confirm Copper has access
- Go back to Permissions
- Select Bluetooth
- Confirm Copper has Bluetooth access