Troubleshooting

• "Oops - Something went wrong" message when signing in
• Why Can't I See My Solar Generation?
• How do I Reconnect to WiFi? (Video)
• Copper keeps stopping
• How do I add or reconnect a meter? (Video)
• "Copper couldn't connect to the Cloud"
• Copper cannot hear your meter
• My One-Time-Password (OTP) isn't working.
• I'm in an apartment and can't get Copper to connect
• Troubleshooting Copper (FAQs)
• Solar Connection Issues
• What does the colored light on my Copper indicate?
• How do I know if I am connected to a 2.4 GHz WiFi network?
• I'm not getting any data from my meter
• What is an SSID?