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Copper isn't connecting to my meter

Suggestions on getting your Copper to connect to your meter

Copper works better the closer it is to your meter.
All meters broadcast via a radio transmitter and Copper is designed to listen for meters broadcasting in a certain range of frequencies. Consequently, your Copper's performance and the quality of meter data it reports will be impacted by how many walls/floors are between Copper and the meter, construction materials, and overall distance.
  1. Confirm that Copper is connected to your WiFi (confirm WiFi
  2. Lessen the distance to the meter
    1. Try to locate Copper close to a window.
    2. Move the Copper as close to the meter as possible
    3. If it cannot hear your meter within a few hours, try plugging Copper in upside down to change the antenna position.
  3. If you are seeing a message that specifically states says "Unable to connect to your ... meter" here are additional suggestions (Unable to Connect).